Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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Questions in this category

This will cancel your membership. Are you sure you want to proceed?

This will refund your payment and cancel your membership. Are you sure you want to proceed?

Memberships

  • Still see charges on your account?

    If you did not enroll in a Membership but noticed charges on your account, it is likely that the charges are associated to a question you posted. Please note that JustAnswer is not free and you are charged when you post a question. To review your payment information and recent questions, visit the Order History page.


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Unrecognized charge

  • JustAnswer connects customers with doctors, lawyers, vets, mechanics, and more online, 24/7. It's the most affordable and convenient way to access expert services. 

    For more information about JustAnswer, please click here.

     


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Payments for questions

  • The $5 charge is required to book your time with the Expert. 

    To review your billing history, visit the Order History page. Please note, if you used PayPal as your payment method, you will be charged more than $5 when you post you question.


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  • You will be charged $5 to post a question. Any additional costs will be shown on the page where you enter your credit card information.

    If you already posted a question, you can review additional charges and billing history on the Order History page.

    Please note, if using Paypal as your payment method, you will be charged more than $5 when submitting your question.


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  • You can review your recent questions by clicking on My Questions at the top of the page. You can also view your questions and the status of your orders within the past 90 days on the Order History under My Account.
    If you do not see My Questions in the top corner of the page you are not signed into your account. Simply sign in and follow the instructions above.


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  • We accept all major credit cards and debit cards, including prepaid gift cards displaying a credit card logo. We also accept PayPal.


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  •  We're sorry to hear you're having issues processing your payment. There are a few reasons payments may be declined. Please review the following issues to see if any apply: 

    • The credit card number, expiration date, or security code has been entered incorrectly. Try re-entering the information as it is shown on your card. 
    • The credit card has expired. Ensure that the card information tied to your account is up-to-date and accurate.  
    • The credit card account has insufficient funds. Call the toll-free number on the back of the card to ensure that the account has enough funds to cover the amount of the deposit. 
    • The credit card issuer has put a security hold on the card. Call the toll-free number on the back of the card to find out if there is a security hold on the card. Please be sure to let the card issuer know that you are trying to use the card on JustAnswer.com. After you call and verify that the card has not been compromised, the company should remove the security hold. 

    If none of the above measures succeed, please call or email Customer Care.


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Other

  • Our goal is to provide fast, affordable help from verified Experts like doctors, lawyers, mechanics and more. JustAnswer is not free, however it is still a fraction of the cost of professional service fees.


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  • You can review your recent questions by clicking on My Questions at the top of the page. 

    If you do not see My Questions in the top right corner of the page you are not signed into your account. Simply sign in and follow the instructions above.


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  • You can update your payment information anytime by clicking on My Account on the top right corner of the page. Next, click on Edit Settings.

    If you're not signed into your account, sign into your account and follow the instructions above.


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