Your satisfaction is our #1 priority

At JustAnswer we take pride in delighting our customers. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.

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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.

Questions in this category

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Memberships

  • To cancel your membership, please sign in and a "Cancel membership" button will appear in this area. If you sign in and no link appears, you're not currently enrolled as a member.

    For more details, keep reading or watch the video.

    Still see charges on your account?
    If you did not enroll in a membership but noticed charges on your account, it is likely that the charges are associated to a question you posted. Please note that JustAnswer is not free and you are charged when you post a question. To review your payment information and recent questions, visit the Order History page.


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  • When asking a question on JustAnswer, we will price your question based on the urgency and level of difficulty and category (legal, medical, auto etc.) Payments range from $15-$90. Once your question is posted, we will be charging you an initial $5 payment. Your remaining balance will be charged once an Expert responds to your question. (Paypal customers pay the full amount when the question is posted.)

    If you started your free 7-day membership trial you will only be charged the membership fee on the 8th day if you did not cancel within the first 7 days. We stand behind our 100% satisfaction guarantee or your money back.

    Membership Legal Details
    • Membership Benefits: Ask verified Experts as many questions as you would like in any category during the length of your membership, subject to the Fair Use Policy (described below).
    • Payment Terms: By signing up for a membership, you are authorizing JustAnswer to automatically charge a membership fee each month or year you are enrolled in a membership program to the payment source that you provide to JustAnswer (e.g. credit card). The monthly or annual membership fee is refundable until the end of the membership period.
    • Your Right to Cancel or Sign Up for a New Membership: You have the right to cancel at any time. To cancel, when you are logged into your JustAnswer account, click on My Account on the top right of the page. Next, click on Membership. The Membership page shows membership details and includes the option to cancel a membership and edit payment information. If you agree to a membership and then later agree to a different membership, the terms of the later selected membership will apply and your earlier selected membership will be cancelled.

    *Fair Use Policy: Memberships are intended and authorized only for personal, non-transferrable, not-for-resale use only. Excessive use by any particular customer may impair JustAnswer’s ability to offer memberships at reasonable prices to other customers and/or indicate non-personal, transferred or resale use.
    JustAnswer's Right to Cancel: Notwithstanding any other terms, JustAnswer reserves the right to cancel your membership or any membership program in its entirety at any time and for any reason, including but not limited to your excessive use (as determined by JustAnswer in its sole discretion). In the event that JustAnswer cancels a membership, it will refund the current month's or year’s membership fee.


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Refunds

  • At JustAnswer, our first priority is to ensure you are 100% satisfied with your experience. We almost always find a way to help every customer, but if not, your transaction is backed by a 30-day refund policy. Review our Terms of Service for more details.

     

     


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Other

  • Having an account on JustAnswer is free. You will not be charged unless you have enrolled into our monthly membership program or post a question on the site in which you'll be charged a one-time fee.


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  • You can review your recent questions by clicking on My Questions at the top of the page. 

    If you do not see My Questions in the top right corner of the page you are not signed into your account. Simply sign in and follow the instructions above.


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  • You can update your payment information anytime by clicking on My Account on the top right corner of the page. Next, click on Edit Settings.

    If you're not signed into your account, sign into your account and follow the instructions above.


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  • Our goal is to provide fast, affordable help from verified Experts like doctors, lawyers, mechanics and more.

     

    While JustAnswer is not  free, it is still a fraction of the cost of professional service fees. Our payment is based on a sliding scale and can range from $15-$90 depending on the question and category (legal, medical, auto etc.).


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Unrecognized charge

  • JustAnswer connects customers with doctors, lawyers, vets, mechanics, and more online, 24/7. It's the most affordable and convenient way to access expert services. For a full description of our billing codes, please see the list below. 

    For more information about JustAnswer, please click here.

     


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Payments for questions

  • A $5 good faith deposit is to book your time with the Expert. You will be charged the remainder of the payment when an Expert responds to your question. As part of our 100% satisfaction guarantee, your payment including the $5 deposit is fully refundable if you are not satisfied with your answer.

     

    Note: If you used Paypal as payment, you will be charged the full amount when you submit your question.

     


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  • You can review your recent questions by clicking on My Questions at the top of the page. You can also view your questions and the status of your orders within the past 90 days on the Order History under My Account.

    If you do not see My Questions in the top corner of the page you are not signed into your account. Simply sign in and follow the instructions above.


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  • We accept all major credit cards and debit cards, including prepaid gift cards displaying a credit card logo. We also accept PayPal.


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  • You will be charged an initial $5 when you submit your question and payment information. You will be charged your remaining balance once the Expert responds to your question.

    Note: If you used Paypal as payment, you will be charged the full amount when you submit your question.

    We pride ourselves in our 100% satisfaction guarantee. If you’re not happy, we’ll give you your money back.


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  • Payments can range from $15-$90 depending on the urgency, level of detail of your question and category (legal, medical, auto etc...).


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  •  We're sorry to hear you're having issues processing your payment. There are a few reasons payments may be declined. Please review the following issues to see if any apply: 

    • The credit card number, expiration date, or security code has been entered incorrectly. Try re-entering the information as it is shown on your card. 
    • The credit card has expired. Ensure that the card information tied to your account is up-to-date and accurate.  
    • The credit card account has insufficient funds. Call the toll-free number on the back of the card to ensure that the account has enough funds to cover the amount of the deposit. 
    • The credit card issuer has put a security hold on the card. Call the toll-free number on the back of the card to find out if there is a security hold on the card. Please be sure to let the card issuer know that you are trying to use the card on JustAnswer.com. After you call and verify that the card has not been compromised, the company should remove the security hold. 

    If none of the above measures succeed, please call or email Customer Care.


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JustAnswer Promise

Your satisfaction is backed by a 30 day money back guarantee.