Chat Tutorial (images)
You can also watch this tutorial about chat.
Here's how chat works.
1. When your account is enabled for chat, you will see chat icons next to most questions on the Question List.
2. When you click into a question with a chat icon, the question will drop right into chat. This is what it will look like:
3. The customer is invited to join the chat as soon as you post your first reply. If you need additional information from the Customer before you can give an answer, select the "Info Request Only" checkbox before you type in your reply. The check box is found to the left of the "reply" button. This way the Customer cannot accept the reply as an answer. When you are ready to give your answer, clear the checkbox by clicking it again. The Customer will then be able to accept your response as an answer.
4. If you need to switch to the Q&A format, you can do at anytime by clicking the "Switch to Q&A" link at the top of the screen. Once you switch to Q&A, you cannot switch back to chat:
5. This is what the Question Page will look like after the switch. You can continue to respond in the Q&A format:
